Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

We have compiled a list of frequently asked questions about all the incoming services we offer in the UK. The following FAQ section contains comprehensive and explanatory information for both individual and corporate customers.

1. Which countries does your company serve guests from?

Our company serves visitors from all over the world. We offer specialised support especially for guests from Turkey. However, we also provide professional incoming solutions to individuals and groups from the Middle East, Europe, North Africa, Central Asia and North America.

2. Do you only serve in the UK?

No, we do not. Apart from England, we also offer comprehensive services in Scotland, Wales and Northern Ireland. Our tour packages, hotel bookings, car hire and transfer solutions cover the entire United Kingdom.

3. What kind of tours do you offer?

We have three main categories of tour services:

• Group Travel: Private, guided tours for large groups
  
• FIT Travel VIP tours for individuals or families
  
• Small Group Travel: Private tours with flexible schedules for smaller groups of 6-15 people. All tours can be customised according to the interest of the guests: cultural, nature, gastronomy, art, architecture or themed.
  

4. At which airports do you offer transfer services?

We offer private and group transfer services at all major airports, especially London Heathrow, Gatwick, Stansted, Manchester, Edinburgh, Glasgow, Birmingham and Belfast. We provide safe and comfortable transfer organisation between hotel - airport - city centre.

5. In which cities is your car hire service available?

Our car hire service is valid throughout the United Kingdom. We can deliver and return in cities such as London, Manchester, Liverpool, Birmingham, Bristol, Bristol, Edinburgh, Glasgow, Cardiff, Belfast. Airport delivery, hotel delivery or city office delivery is possible upon request.

6. What advantages do you offer for your customers from Turkey?

• English-language reservation and customer service
  
• Integration of flights from Turkey and visa counselling
  
• Sharing information on the use of right-hand drive
  
• Solutions suitable for needs such as halal food, special menus, places of worship
  
• Turkish tour leaders and interpreter support
  

7. Which hotels do you work with?

We work with 3, 4 and 5 star hotels, boutique hotels, apartments and student accommodation across the UK. We offer the most suitable hotel recommendations according to the region and budget. We offer alternative solutions for long term accommodation, group bookings or special celebrations.

8. What does your visa service cover?

United Kingdom tourist visa applications:

• Document preparation
  
• Filling in the online application forms
  
• Appointment and biometrics
  
• English translation and document control
  
• Interview preparation and guidance
  
• We provide follow-up and update services after the application. We work with an experienced team with a 98% approval rate, especially for applications from Turkey.
  

9. Does your flight ticket service only cover UK flights?

We mainly provide ticketing for flights to England and other UK cities (England, Scotland, Wales, Northern Ireland). We offer affordable ticket alternatives for direct or connecting flights from cities such as Istanbul, Antalya, Ankara, Izmir, Dubai, Doha, Berlin.

10. What kind of advantages do you offer for group flights?

For group bookings of 10 people or more:

• Special group rates
  
• Fixed exchange rate and lump sum payment
  
• Extra baggage, seat selection and ease of check-in
  
• Flexible ticketing
  
• We provide group cancellation insurance and reservation management.
  

11. Do you also organise public transport such as buses and trains?

Yes, we do. We also offer intercity train reservation, private bus rental and ticket organisations for group travels or training/congress groups.

12. Do you organise corporate events?

Yes. We provide location, technical equipment, transfer, accommodation and social event organisation for corporate events such as product launches, business meetings, conferences, training seminars, motivational trips in the UK.

13. Do you provide support for corporate fair participation?

Yes, we do. For companies participating in major fairs and seminars in the UK:

• Airfare
  
• Hotel reservation
  
• Stand installation consultancy
  
• Interpreter and local guide support
  
• We do transfer and logistics planning.
  

14. Do you offer guiding service?

We work with licensed, experienced and regional expert guides in all our tour packages. We provide guide services in Turkish, English, Arabic and other languages upon request. Our guides not only provide narration but also undertake the organisation of the group and ensure a pleasant trip.

15. What are the services included in package tours?

• Guidance
  
• Accommodation
  
• Transfer (airport - hotel - sightseeing routes)
  
• Museum, gallery and event tickets
  
• Meal planning if necessary
  
• Programme booklet and personal helpline
  

16. What solutions do you offer for families with children?

• Child-friendly hotels
  
• Provision of child seats in car hire
  
• Child-friendly tour programmes
  
• Tickets to amusement parks, museums, zoos
  
• Nanny/carer support (upon prior request)
  

17. How is payment made?

• Credit card, bank transfer and cash payment options are available for tours, hotels and flight tickets.
  
• Invoicing and contractual payment plan can be applied for corporate customers.
  

18. Is it possible to change and cancel a reservation?

Yes. There are different cancellation and change policies for each service. Flexible cancellation options and date changes can be provided in early notifications.

19. Do you offer emergency support?

With our 24/7 active support line, we help in case of any delay, loss, health problem, diversion or cancellation. Thanks to our local teams, we can also intervene quickly in the field.

20. How can I contact you?

• You can use the contact form on our website.
  
• You can get quick support via e-mail or WhatsApp.
  
• You can reach us from our Turkey and UK based office numbers.
  
• You can get instant information and support through our social media accounts.
  

Do not hesitate to contact us for your questions that are not included in this section. We are always at your side with our special solutions and expert consultants.