Privacy Policy - Personal Data Protection and Privacy Statement
Ensuring the security of the personal data of everyone who visits our site, uses our services or contacts us is one of our top priorities. This privacy policy explains how your personal data is collected, processed, protected and for what purpose it is used, in accordance with UK law (UK GDPR and Data Protection Act 2018).
1. Data Collected
We may collect the following categories of personal data in the course of providing our Services:
- Contact details: First name, surname, e-mail, telephone number
- Identity details Photocopy of passport or ID card (for visa procedures)
- Travel information: Flight, hotel, tour and transfer details
- Billing information: Address, tax number, payment methods
- Device and usage data: IP address, browser type, pages visited, cookie data
2. Method of Data Collection
Your data may be collected by the following methods:
- Contact forms on our website
- Bookings made via email, telephone or WhatsApp
- Flight ticket, hotel, transfer and tour application forms
- Requests made via social media
- Automatic data collection through cookies
3. Purposes of Use of Data
We use the data we collect for the following purposes:
- Carrying out reservation procedures
- Execution of visa application processes
- Customer support and service improvement
- Payment, invoice and accounting transactions
- Fulfilment of legal obligations
- Marketing and information (with prior consent)
4. Sharing of Data
Your personal data will only be shared with third parties in the following cases:
- Tourism suppliers: Hotels, airlines, transfer companies, guides
- Official institutions: Consulates, embassies for visa procedures
- Technology providers: Email services, cloud systems, payment infrastructure
Information is shared with these parties only to the extent required by the service and confidentiality agreements have been signed with all parties.
5. Data Retention Period
The personal data collected is stored only for as long as necessary within the framework of legal obligations and service needs:
- Commercial records 6 years
- Visa documents 12 months
- Marketing data: Until the requested deletion
6. Data Security
Your data security is critical to us. For this reason
- SSL certified, encrypted communication infrastructure is used
- Systems are regularly audited against unauthorised access
- Our staff receive data protection training and are committed to confidentiality
7. User Rights
As data subjects, you have the following rights
- To learn whether your personal data is being processed or not
- Learn which data are processed and the purpose of their use
- Request correction of incorrect or incomplete data
- Request deletion or destruction of data
- Object to processes such as automated processing and profiling
You can contact us via e-mail for all your requests.
8. Cookie Policy
Our website uses cookies to improve the user experience:
- Mandatory cookies: Necessary for site functionality
- Analytical cookies: Analyses visitor behaviour anonymously
- Marketing cookies: Optimises the display of content and advertising according to your preferences
You can manage or reject your cookie preferences from your browser.
9. Marketing and Communication
Only with your express consent will we send you e-mails or messages informing you about promotions, campaigns or new services. You have the right to unsubscribe from these messages at any time.
10. Policy Updates
Our privacy policy may be updated from time to time. In case of important changes, information is provided on our website. The latest version is always available on this page.
11. Contact Information
If you have any questions about our privacy policy, personal data requests or complaints, please contact us:
E-mail:
Telephone:
Office:
We securely protect your personal data and strive to provide you with a safe and satisfaction-oriented travel experience.
